Set common bug with ii-Step Verification

Lost or stolen phone

Nosotros recommend y'all:

  • Sign out of the lost or stolen telephone.
  • Change your Google Account countersign.

You have several ways you can get back into your account, depending on your circumstances.

Use fill-in options

If yous've lost admission to your primary phone, you tin verify information technology'due south you lot with:

  • Another phone signed in to your Google Account.
  • Another phone number you've added in the 2-Step Verification section of your Google Account.
  • A backup code you previously saved.
  • A security key you've added in the 2-Pace Verification section of your Google Business relationship.

Sign in from a trusted device

If you previously signed in from a device and checked the box next to "Don't ask again on this reckoner," you might be able to sign in from that device without a second verification step. After you sign in to your Google Account, you lot tin can manage your verification methods.

Get a new phone from your carrier

If yous lose your phone, you can ask your carrier to transfer your phone number to a new phone or SIM card.

Recover your business relationship

My security key was lost or stolen

Choose the right steps to get back into your account, based on if yous set another 2nd step, like:

  • Verification codes
  • Google prompts
  • Backup codes
  • A backup security key you've added to your account
  • A registered figurer where you lot chose not to exist asked for a verification code

Of import: If you added Advanced Protection to your business relationship, y'all can just apply a backup security fundamental. If you don't have a backup security key, follow the steps to recover your business relationship.

If you have another 2d footstep

  1. Sign in to your Google Account with your password and your other second step.
  2. Follow the steps to remove the lost central from your business relationship.
  3. Get a new security primal. You may want to go an actress primal you can keep in a safe identify.
  4. Add the new key to your business relationship.

If y'all don't take another second step or forgot your countersign

Important: 2-Footstep Verification requires an extra step to prove yous ain an business relationship. Considering of this added security, it can take  3-5 business days for Google to make sure it's you.

Follow the steps to recover your account. You'll be asked questions to confirm yous own the  account.
Use these tips to reply equally best you tin.

  1. Yous may exist asked:

    1. To enter an e-mail address or telephone number where you tin exist reached.
    2. To enter a lawmaking sent to your email accost or phone number. This code helps brand certain you can access that email address or phone number.

Require a security fundamental as your second step

If yous turn on 2-Step Verification and sign in on an eligible phone, you tin can get Google prompts. To make a security key your required second step, enroll in Advanced Protection.

Revoke lost backup codes

If you lost your backup codes, y'all can revoke them and get new ones.

  1. Go to the two-Step Verification section of your Google Account.
  2. Select Show codes.
  3. Select Go new codes.

Yous didn't become a verification code

  • You lot might have been sent a Google prompt instead. Acquire why we recommend Google prompts instead of text bulletin (SMS) verification codes.
  • If we notice something dissimilar about how yous sign in, like your location, you might not be able to become a verification code through text message.
  • If a text message with a verification lawmaking was sent to your phone, brand sure your service plan and mobile device supports text message commitment.
    • Delivery speed and availability may vary by location and service provider.
  • Make sure you have adequate internet connection when you lot try to become your codes.
  • If you become a voice call with a verification code sent to your telephone, you lot go a voicemail if:
    • You can't answer the phone call.
    • You don't take an adequate internet connection.

Tip: If you requested multiple verification codes, only the newest one works.

My Google Authenticator codes don't piece of work

Information technology may be because the time isn't correctly synced on your Google Authenticator app.

To set up the correct time:

  1. On your Android device, go to the main carte du jour of the Google Authenticator app.

  2. Tap MoreMoreand then Settings and thenTime correction for codes and thenSync now.

On the adjacent screen, the app confirms the time has been synced. You should be able to sign in. The sync will merely touch the internal time of your Google Authenticator app, and will not alter your device's Appointment & Time settings.

An app doesn't work after you turn on two-Step Verification

When you turn on 2-Step Verification, you may need to sign in to some apps again.

Tip: If you tin't sign in to an app after you add 2-Footstep Verification, you may demand to use an App Password.

Why you shouldn't employ Google Voice to get verification codes

If you use Google Voice to get verification codes, y'all could lock yourself out of your account.

For case, if you lot sign out of your Google Phonation app, you might need a verification code to become back in. But, considering it's sent to your Google Voice, y'all tin can't get the code.

Work, schoolhouse, or other organization accounts

If y'all use an account through your work, school, or other grouping that's protected by two-Footstep Verification, and y'all can't sign in, yous tin:

  • Use backup options.
  • Contact your ambassador.

Link to set up 2-Step Verification

Contact your admin.

You lot can't use a second step to sign in

Use a device you marked as trusted and go to account recovery.

I tin can't sign in to my backup phone with text letters

This can happen when there's something different about how you sign in, like your location. You may need to motion to your main phone, or some other trusted device, to sign in to your fill-in phone.

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